Frequently asked questions
What do I need to know about your shipping policies?
Costs: All orders C$60 or over will ship for free! Orders below this amount will have a C$6 flat rate fee applied.
My order got lost/stolen, what can you do?
I am very sorry to say that as a small business owner of a print-on-demand business, I am not liable if your order gets stolen or sent to the wrong address. This is always a sad situation for both the buyer and seller. If this happens, I would double check to see if the address was entered correctly, see if your neighbours got delivered the package by mistake, and contact the post office.
Do you ship internationally?
Yes! Each of our products can be delivered worldwide, but not to Cuba, Iran, Crimea, Syria, or North Korea. Orders C$60 or over will ship for free, and all other orders will have a C$6 flat rate shipping fee applied.
Returns and Exchanges
Can I return my order?
Unfortunately, as a small print-to-order business I am unable to offer any returns or exchanges. Please make sure you read the size guide in the description of each item, which gives the measurement of each product. These items fit true to size, so if you're looking for something oversized or are just unsure, please order a size up.
My order has defects, can you send me another?
If your order arrives with defects of any kind, please send clear pictures of the product's defects to email@example.com within 7 days of being delivered and I will submit a claim to the printing company for you. Once/if approved, a new shipment will be sent out to you.
Why does my print look different than the product image?
Sometimes the colours of the prints that arrive can look a little bit different than what was on your screen. This is because different screens show colour differently. If you think that there was a defect, please send pictures of the print to firstname.lastname@example.org. If there is a defect I will file a claim for you, and if approved a new one will be sent out to you.